At KivoPay, we are committed to providing reliable support and ensuring a smooth experience for all our users. Whether you have a question, need assistance with your account, or want to share feedback, our team is here to help you.
We believe that strong communication is the key to building trust. That’s why we encourage our users to reach out to us whenever they face any issues or have suggestions to improve our platform.
Email Support
For general inquiries, technical issues, or account-related help, you can contact us via email:
Our support team strives to respond to all emails within 24–48 hours.
Phone Support
If you prefer direct communication, you can reach us through our customer support number:
Our team is available during working hours to assist you with urgent concerns.
Working Hours
We are available to assist you during the following hours:
Support response times may vary during holidays or high traffic periods.
Office Address
India
(For security and operational reasons, detailed address information may be provided upon request.)
Customer Support & Assistance
We are here to help you with:
- Account login or registration issues
- Payment or transaction-related queries
- Technical problems on the platform
- Feedback, suggestions, or complaints
- General information about KivoPay services
Our goal is to resolve your issues quickly and provide a smooth user experience.
User Safety Notice
For your safety, please remember:
- Never share your OTP, password, or personal details with anyone
- Always contact us through official channels only
- Be cautious of fake calls, messages, or websites claiming to be KivoPay